AI and automation applied with judgement
Operational improvement for established organisations — without hype, disruption, or guesswork.
We help leadership teams reduce operational drag, improve decision-making, and apply AI only where it creates real, durable value.
No demos.
No AI theatre.
Just practical improvement, applied carefully inside real businesses.
Book a short call.
15–20 minutes. Plain English.
You’ll leave with at least one useful perspective — whether we work together or not.
What we consistently see inside established organisations
Across growing, established organisations, the problems are rarely dramatic — but they are persistent.
Capable teams keep work moving by compensating for fragmented systems. CRM platforms exist, but are used inconsistently. Reporting is available, but arrives too late to influence decisions. Operational knowledge lives with individuals rather than systems, creating fragility when people are stretched or unavailable.
AI has often been explored — sometimes enthusiastically — but rarely integrated in a way that improves reliability or clarity. Pilots stall. Tools are bolted on. Teams quietly work around them.
Work still gets done. But at a hidden cost: duplicated effort, unnecessary friction between teams, and leaders relying more on instinct than visibility.
These are not technology failures. They are operational realities that have built up over time.
Our work starts by making these patterns visible — and then improving how systems, information, and responsibility connect, without destabilising what already works.
Operational & workflow assessment
We begin by understanding how work actually flows across the organisation — where effort is wasted, where information breaks down, and where risk accumulates.
Human oversight remains central
Automation supports people rather than replacing judgement. Accountability and clarity are designed in from the start.
Selective use of automation & AI
Technology is applied only where it improves reliability, coordination, or decision-making — never as a blanket solution.
Review, refinement, and support
We stay involved to ensure changes are adopted properly, refined in practice, and continue to deliver value..
Calm, structured change
How we work
Our role is not to introduce technology for its own sake, but to improve how organisations function day-to-day.
This is a controlled, measured approach — deliberately designed for organisations that cannot afford disruption.
A considered fit
What working together looks like
We work best with organisations that already have people, processes, and systems in place — and want them to work together more effectively.
Our engagements are structured, outcome-led, and proportionate to the organisation’s size and appetite for change. We focus on reducing friction, improving clarity, and strengthening decision-making without introducing unnecessary tools or complexity.
If you are looking for quick wins, off-the-shelf automations, or a superficial “AI makeover,” we are unlikely to be the right partner.
If you want judgement, clarity, and operational improvement that actually sticks, we should talk.
Our engagement process
A structured approach to practical improvement
There is no predefined framework and no rush to deploy tools. Every engagement is shaped around your organisation, not a template.
So, if you want to explore how AI and automation could improve your organisation — calmly, carefully, and with clear ownership — we should talk.
01
Understand the operation
We take time to understand how your organisation actually functions — across teams, systems, and decision points.
02
Identify practical opportunities
We surface where manual effort, fragmented processes, or unclear ownership are creating friction or risk.
03
Design selective interventions
Changes are introduced carefully, aligned to real working practices, and implemented without unnecessary disruption.
04
Review and refine over time
We remain involved to ensure improvements are embedded, adopted, and refined over time.
Experience and perspective
Experience-led consultancy, grounded in real-world delivery
ACG is led by Nigel Evans and consultants with decades of experience operating inside complex, high-expectation environments where reliability, discretion, and execution mattered.
For nearly 20 years, Ferrari and Lamborghini entrusted us to deliver their most demanding CRM-driven programmes — private, invitation-only initiatives for global VIP clients across Europe, the Middle East, the Far East, and the United States.
These were not marketing exercises. They were operationally complex, reputation-critical programmes where failure was not an option.
That experience shapes how we approach AI and automation today. We understand the cost of disruption, the importance of trust, and the need for systems that work quietly and reliably in the background.
ACG consultants are certified AI practitioners with hands-on implementation and data analysis capability — ensuring recommendations are grounded not just in strategy, but in what can actually be delivered safely and reliably.
Paul E, Founder, POE Consultancy, Automotive PR, Marketing and Media Agency
“I was genuinely impressed by how accurate ACG’s key findings report was. Having my strengths highlighted was encouraging, but more importantly, seeing my weaknesses laid out so clearly made it obvious what I’d been overlooking — that a more technology-led approach was long overdue.
It was a valuable introduction to how AI can make me far more efficient and effective, even in a specialised field where I had assumed the slower, more manual route was the only option.”
© 2026. Automation Consultancy Group. All Rights Reserved. Practical automation and AI consultancy for established organisations.
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